Bill McDermott, chair and CEO of ServiceNow, speaking on CNBC’s “Squawk Box” at the World Economic Forum annual meeting in Davos, Switzerland, on Jan. 17, 2024.
Adam Galici | CNBC
ServiceNow posted strong second-quarter results and lifted its guidance Wednesday. Shares climbed 7% following the report.
Here’s how the company performed compared to LSEG estimates:
Earnings per share: $4.09 adjusted vs. $3.57 expectedRevenue: $3.22 billion vs. 3.12 billion expected
Subscription revenues, which account for the majority of the enterprise technology company’s revenues, hit $3.11 billion and topped a $3.03 billion forecast from StreetAccount.
The company boosted its full-year subscription revenue guidance to between $12.775 billion and $12.795 billion as it benefits from artificial intelligence adoption.
“Every business process in every industry is being refactored for agentic AI,” said ServiceNow chair and CEO Bill McDermott in a release.
Net income grew 47% to $385 million, or $1.84 per share, from $262 million, or $1.26 per share, a year ago. Revenues grew nearly 23% to about $3.22 billion.
ServiceNow said it anticipates a 2 percentage-point hit to current remaining obligations in the third quarter due to seasonality and more customers renewing contracts in the final quarter of the year. The company also said budget changes at U.S. government agencies could affect results.
“While federal business is a bit uncertain today versus a year ago, we’re navigating it well, and we feel confident that our guidance reflects any potential changes that we’re seeing,” finance chief Gina Mastantuono told CNBC.
In its 2024 annual earnings report, ServiceNow said one U.S. federal government customer accounted for 11% of revenues.
During the first quarter, its public sector business grew 30%, McDermott said during the last reporting period.
Subscription revenues are expected to range between $3.26 billion and $3.27 billion, ahead of a $3.21 billion estimate from StreetAccount. Current remaining performance obligations rose nearly 25% to $10.92 billion in the quarter.
